Cleaning Services Questions and Answers

Cleaning Services Q&A

What do you need me to do before my cleaning services?

If you are getting a deep clean, it may be necessary to pick things up and put things away before your cleaning services. This will ensure that we have the proper amount of time to get the details that you care about most. If you have scheduled a clutter clean or have already spoken with customer service about picking up things, you don’t have to do anything at all. Just take a deep breath and let it out. We’ve got it from there!

How long should it take to clean my house?

Our cleaning staff is trained to work quickly and efficiently so that your family or work schedule is not effected. However, please keep in mind that a job well done does take time. The amount of time that it takes to complete your cleaning services will vary depending on several factors such as the size of your home, the traffic in your home and how long it has been since you have had a housekeeper. The time that it takes to complete your cleaning services depend on the size of the home and the needs of the household. Each home is different and may require different circumstances. Also, please keep in mind that the amount of time to clean your home is considered when getting an estimate. If at any time, your situation changes and your home requires more attention, please notify us for scheduling purposes.

What chemicals are used by Pit to Palace Cleaning staff?

As cleaning professionals we do know what works the best and may make suggestions while providing cleaning services. We use a commercial grade /hospital grade disinfectant cleaner. Our sanitizer is a deodorizer, sanitizer, disinfectant, mildew, and virucide. We use this chemical in residential and commercial cleaning. We know that everyone has their own preferences when it comes to cleaning chemicals. If you want us to use specific chemicals just leave them out on the counter and we will gladly use your preferences as long as they are on our approved list of chemicals.

What equipment should you keep in your home?

Pit to Palace Cleaning does not carry all equipment for housekeeping. Our cleaning professionals do not carry equipment such as step-stools or toilet brushes to maid service appointments. We do not carry toilet scrubbers at all for sanitation reasons. Commercial customers and customers with vacant properties are not required to provide their own equipment. Pit to Palace Cleaning professionals will come fully prepared for the job.

What time can I expect the cleaning crew?

Our customer service team usually offers a time window of when to expect the cleaning crew. However, occasionally an assignment may take longer than normal or a cancellation may bump your appointment up. In order for us to be time efficient and fill empty spots, it is best to keep your cleaning day open for flexibility. Our customer service team is available to help you find a day and time that works best for your cleaning services. Occasionally, uncontrollable circumstances such as heavy traffic occur that may cause the cleaning crew to run late. In the event that your cleaning crew will be later than the regularly expected 2 hour time window, our customer service team will contact you to keep you updated.

Does someone need to be home?

Most of the time, cleaning staff can work more efficiently and with less distraction when people are out of the home while it is being clean. This helps cleaning staff to stay on task and focus on the details. Some customers prefer to be home during cleaning services, but we do not require that someone be home. You are more than welcome to provide a copy of your key or garage code to make your schedule easier. Keys are locked up and cross referenced for your protection.

Do you guarantee your work?

Our goal is to provide excellent quality cleaning to all of our residential and commercial customers. If for any reason you are unhappy with your cleaning services, contact our customer service team within 24 hours of your cleaning by phone or email at customerservice@pittopalacecleaning.com. We will gladly return the following day and clean the particular areas that were unsatisfactory.

Are your employees insured and bonded?

Yes. Pit to Palace Cleaning has W-2 employees who are insured & bonded. All of our employees complete a reference screening and background check before being hired.

What should I do with my pet(s)?

Pit to Palace Cleaning is a pet friendly company. We absolutely adore cute puppies and tiny kittens. Your pets are welcome to stay in the comfort of their home as long as someone is home to take care of them or they are in a kennel. However, our housekeepers are trained to work with animals and we cannot be liable if your pets run out the door or tear up the trash. For cleaning and safety purposes we ask that your pets be with you/outside/in a kennel/or at your local pet pampering center during cleaning services. Pets who are aggressive should be kenneled or outside of the home during your cleaning appointment. If you have any questions don’t hesitate to ask.

How do I pay for my cleaning services?

For your convenience we accept Visa, MasterCard, and Discover. Customers can put a credit card on file for reoccurring cleaning appointments. However, payments may be made by cash or check in a sealed envelope on the day of your cleaning. Simply write “Pit to Palace Cleaning” on your sealed envelope so that our cleaning staff will know to pick up your payment. If cash if left out on the counter without an envelope, our staff will not take it.

You are also welcome to call our customer service team make your payment over the phone.

Should I tip my cleaning crew?

Our cleaning crews work very hard to take care of you and we know you appreciate their dedication. Occasionally, our crews like to hear what a great job they are doing. You are highly encouraged to let your crew know just how much they mean to you. This encourages them and makes them enjoy working for you even more.  Some customers leave little thank you notes and gift cards while other give an occasional tip or Christmas bonus. Feel free to add a tip to your check or credit card payment for your housekeeper. Please understand that none of the above tips are required or expected, only appreciated.

What if I need to reschedule or cancel my cleaning appointment?

If your appointment lands on one of our scheduled holidays, our customer service team will contact you to reschedule a regular appointment. If you need to reschedule or cancel your appointment for any reason, please give us at least 2 business days notice. This helps us to fill your spot. Cancellations made with less than 2 days notice may be subject to up to 100% of your cleaning price in order to cover staffing costs.

Do you have gift certificates?

Absolutely! We have gift certificates for cleaning services available for any time of the year. A gift certificate for a clean house is one of the best gifts that you can buy for someone you care about.